Terms & Conditions

1. About these terms

This website is operated by novenadev. By browsing it you accept these terms. If you do not accept them, please do not use the site. Questions can be sent to support@novenadev.com.

2. Information on this website

Content is provided for general information only. It does not constitute financial, investment, legal or tax advice, and it is not an offer or guarantee of any particular result. We may change or remove content at any time.

3. Services and contracts

Enquiries made through this website are not binding orders. Services are provided only under a separate written agreement setting out scope, deliverables, milestones, timelines, fees and acceptance criteria. Where these terms conflict with a signed agreement, the signed agreement prevails.

4. Wallet access diagnostics

• Wallet diagnostics are a technical consultancy and analysis service. They are not a guarantee that access to any wallet, account or funds can be restored.
• We work only with material that you already lawfully own and control, and we may require evidence of ownership before starting work.
• We do not attempt to circumvent security controls on assets belonging to third parties, and we decline any request of that nature.
• We will never ask you to disclose a seed phrase, private key or wallet password. Anyone doing so in our name is not acting for us.

5. Client responsibilities

You are responsible for the accuracy of the information and materials you supply, for holding the rights necessary to share them, for maintaining your own backups, and for using the delivered work in compliance with applicable law.

6. Fees and payment

Fees, payment schedule and currency are defined in the applicable agreement. Unless stated otherwise, invoices are payable within the period stated on the invoice, and work may be paused where payment is materially overdue.

7. Intellectual property

All content on this website, including text, layout, graphics and code, belongs to novenadev unless stated otherwise. Rights in bespoke deliverables transfer to the client on final settlement, excluding any pre-existing components and third-party open-source materials, which remain under their own licences.

8. Confidentiality

Each party keeps the other's confidential information secret and uses it only to perform the agreement. We sign a non-disclosure agreement on request before receiving confidential material.

9. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect or consequential loss, loss of profit, loss of data or loss of digital assets. Our total liability under any engagement is limited to the fees paid for that engagement. Nothing in these terms limits liability that cannot lawfully be limited.

10. Third-party links

This website may link to third-party resources. We do not control them and accept no responsibility for their content, availability or practices.

11. Changes and governing law

We may update these terms; the current version is always published on this page. Disputes are handled under the governing law and jurisdiction stated in the applicable written agreement.