Privacy Policy

Last updated: this policy applies to the current version of this website and to enquiries sent to support@novenadev.com.

1. Who we are

novenadev is an engineering studio providing software development, blockchain engineering, wallet access diagnostics and automation services. For any privacy matter, contact us at support@novenadev.com.

2. What data we collect

• Contact data you provide voluntarily: name, email address, subject and the content of your message.
• Project data shared during an engagement, such as requirements, documentation and technical materials.
• Technical data generated automatically by our hosting provider, such as IP address and browser type, for security and availability purposes.

We do not ask for, and you must never send us, seed phrases, private keys, keystore passwords or other credentials that grant direct control of funds or accounts.

3. Why we use your data

• To respond to your enquiry and prepare a proposal.
• To deliver, support and invoice agreed services.
• To meet legal, accounting and record-keeping obligations.
• To keep our website and systems secure and available.

4. Legal basis

We process contact data on the basis of your request to take steps before entering a contract, project data on the basis of contract performance, and technical data on the basis of our legitimate interest in operating a secure service.

5. Sharing

We do not sell personal data. We share it only with service providers necessary to operate our business — such as hosting, email and accounting providers — and only to the extent required, or where we are legally obliged to disclose it.

6. Retention

Enquiries that do not lead to an engagement are kept for up to 12 months. Project and billing records are kept for the period required by applicable law, after which they are deleted or anonymised.

7. Security

We apply least-privilege access, separated client environments, encrypted storage of secrets, logging and regular backups. No system is perfectly secure, but we work to reduce risk and to notify affected parties promptly if an incident occurs.

8. Cookies

This website does not use advertising or cross-site tracking cookies. Any storage used is strictly necessary for the site to function.

9. Your rights

Depending on your jurisdiction you may have the right to access, correct, delete, restrict or port your personal data, and to object to certain processing. To exercise any of these rights, email support@novenadev.com. We respond within one month.

10. Changes

We may update this policy as our services evolve. The current version is always published on this page.